Support for Students
Course progress
MediQuest monitors students’ attendance at classes in accordance with the Student Attendance and Participation Policy and Procedure. Course progress is monitored and MediQuest provides assistance if the student is experiencing difficulties and not progressing through their course as per the course schedule.
Access to appropriate support services is provided to assist students to successfully complete their course within the scheduled duration. MediQuest may refer students to external sources if MediQuest is unable to sufficiently provide support for student’s learning needs. MediQuest may refer students to external organisations if they are experiencing personal/ welfare issues that are affecting their course progress.
MediQuest takes all reasonable and feasible steps to assist students so they can successfully complete their course within the course schedule.
Academic Support (including Language, Literacy and Numeracy)
- large print materials,
- use of colour in print materials,
- concrete practical learning activities including gamification to increase engagement with learning,
- familiar contexts for all learning activities,
- high trainer to student ratios and one to one learning support in the classroom including assistance with fine motor skills such as steadying and provision of special writing equipment.
Welfare Support
We understand that our students sometimes require extra support to help them cope with their training course. Sometimes there can be personal issues that impact their successful course completion. Our relationships with professional welfare services ensure that our students are provided with access to services if required. Students who are experiencing issues that are impacting their studies are encouraged to contact their trainer or any other member of staff.
Student Library and Computer Services
We understand that our students sometimes require extra support to help them cope with their training course. Sometimes there can be personal issues that impact their successful course completion. Our relationships with professional welfare services ensure that our students are provided with access to services if required. Students who are experiencing issues that are impacting their studies are encouraged to contact their trainer or any other member of staff.
Administration Services
Career and Further Study Counselling
Student Feedback
Complaints and Appeals
If you wish to complain about any aspect of your training and assessment with us please approach a member of staff with informal complaints or formally by accessing the Complaints and Appeals process. Further information on the Complaints and Appeals Policy and Procedure can be found on the Policies and Procedures page of this website.
As the MediQuest registering body, the Victorian Registration and Qualifications Authority (VRQA) is the final arbiter of all complaints or appeals lodged with MediQuest. The VRQA are physically located at Level 4, Casselden, 2 Lonsdale Street, Melbourne, VIC, 3000 and can be contacted by post at GPO Box 2317, Melbourne, VIC, 3001. General phone contact is 03 9637 2806 (from 9:00 am to 5:00 pm Monday to Friday) and email can be sent to vrqa@edumail.vic.gov.au. The web address is www.vrqa.vic.gov.au.
National Training Complaints Hotline
Vocational education and training (VET) students and employers now have a simple new complaints hotline to report rogue training providers. Assistant Minister for Education and Training Senator Simon Birmingham said that while the vast majority of providers were doing the right thing, a minority were ripping off students, employers and taxpayers.
To contact the National Training Complaints Hotline phone 13 38 73 and follow the prompts.
Business Hours: 9am to 5pm Monday to Friday
MediQuest closes for 2 weeks
during the Christmas period
December 23rd 2021 – January 9th 2022
ABN: 63 070 808 687
RTO No: 5982